Shipping, Subscriptions & Returns Policy

Find here information on how our coffee subscription services work, shipping, and return policies.

Shipping

All orders will be shipped the next business day. Once the order ships, you will receive an email with your shipment confirmation email containing your tracking number. You may also call us at (888) 695-2332 and we will be happy to track your order for you. Kaffa® delivers via USPS only. Please note:

  1. Standard Shipping: typically the default checkout setting. Your item(s) are expected to be delivered within 3–5 business days after the items have been shipped. Shoppe305®’s delivery carrier: USPS. Delivery dates may be extended when shipping volume is high.
  2. Priority Shipping: 2-day shipping may be available only in select areas. Your item(s) are expected to be delivered within 2 business days after the items have been shipped and picked up by the delivery carrier. Expedited delivery to rural and remote locations may require an additional 1-2 business days.

First order shipping

Kaffa® only charges shipping for the first order—unless other offers apply, for example, “free shipping on orders over $35—and all following orders for as long as the subscription is continued, shipping is free.

Coffee Subscriptions

Kaffa® coffee subscriptions are determined by you, the buyer. You choose the quantity of coffee, the type of coffee, and the delivery frequency. There is no contract. You can cancel your coffee subscription box at any time from your own account or by calling our Customer Service at (888) 695-2332.

Kaffa® roasts coffee at 2238 Hayes St, Hollywood, FL 33020. Coffee is roasted in small batches, usually up to 50-pounds but it can also roast small batches, say 150-pounds, roasted in a 250-pound capacity roaster.

If for any reason, payment cannot be processed at the time of monthly delivery, you will be contacted via email. It is the customer’s responsibility to update (directly on their account) the credit card or billing information if anything changes. Customers also have the option of putting their subscription on hold or skipping monthly deliveries.

Returns

At this time all Kaffa® Coffee products (including subscription services) sold are not eligible for return. For Kaffa® products purchased through third parties, please consult that seller’s return policy.

Kaffa® does not exchange products sold on its website. Kaffa® products sold through third parties might have a different exchange policy. Please contact the seller directly.

If you are in any way dissatisfied with your purchase on shopkaffa.com, we encourage you to contact customer service.

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